
Tally Dascom DT-210/230
22
4Troubleshooting
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
informationonsomeofthecommonproblemsyoumayencounterandhowyoumaysolvethem.If
youencounterproblemsthatyoucannotresolve,contactyourdealerforassistance.
Readthefollowinginstructionsbeforemaintenanceandavoidincorrectoperation,soastoprevent
injurytoyouanddamagetotheprinter.
4.1 ProcessingLEDandprintingerror
LEDindicatoronthecontrolpanelandbeeperalarm
Troublesoccurduringprinting
Trouble PotentialProblem Solution
Colouredstripeinthe
paper
Papernearend Installanewrollofpaper.
Incorrectrollpaper
Installthepaperrollcorrectly.
Poorpaperquality Userecommendedthermalrollpaper.
Dirtythermalheadorprint
rooler
Cleanthethermalheadorprintrooler.
Blurredorspotprinting
LowPrintdensity
Increasetheprintdensitylevel.
PaperJam Paperstuck
Opentheprintercover,checkthepaper
pathandremovejammedpaper.
Dirtythermalheadorprint
Cleanthethermalheadorprintrooler.
Verticaldotlinemissing
Thermalheaddamaged Contactyourdealerforassistance.
Trouble PotentialProblem Solution
Incorrectpowersupplycable
connectionsandpower
outlet
Checkthepowersupplycableconnections
andthepoweroutletandcorrectthem.
NoLEDson
PCBdamaged Contactyourdealerforassistance.
PaperLEDalwayson
Papernearend
Therollpaperisnearend,theprintercan
worknormally,procurenewpaper.
ErrorLEDalwaysonand
beeperalarms
PrinterCoveropen ClosethePrinterCover.
Power,PaperandError
LEDsalwaysonand
beeperalarms
Paperend Reloadtherollpaper.
ThermalPrintHead
overheated
Turntheprinteroffandwaitsomeminutes
beforeyouresume.
Overvoltage Printwithspecifiedvoltage.
ErrorLEDblinksand
beeperalarms
Low‐voltage
Printwithspecifiedvoltage,useoriginal
poweradapter.
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